HELP CENTER

Hello Joey,

Thank you for contacting us again.

We want to get you an effective resolution so that going to escalate this issue to higher department. Our senior team is well equipped to handle such issues and I’m confident we’ll solve the issue and suggest alternatives.

Due to a back log of contacts, the current estimated time for response is 1 – 2 weeks. We apologize for the lengthy response time, and we are working diligently to return to an acceptable level of response time. During this time, you may still update your case with additional information that might help us to resolve your issue without causing any additional delay.

We appreciate your patience and cooperation. Please be assured that your concern is our priority.

Sincerely,
Vibhu S
Electronic Arts – World Wide Customer Experience

Corporate Info    Legal Notices    Terms of Service    Privacy Policy (UPDATED)

© Electronic Arts Inc. Trademarks belong to their respective owners. All rights reserved.

HELP CENTER

Hello Joey,

Thank you for contacting us again.

You are a valuable player and I understand the disappointment caused to you due to retiring of ‘Restaurant city’ .

Please let me clarify that presently support team is unable to provide refund for cooking cash in Restaurant City. We will be implementing an automatic conversion of Cooking Cash into SimCash on June 20, 2012; and as such, we can only support the transfer of cash balance to The Sims Social.

Please note, in order to complete the transfer, players must first install The Sims Social.

Thank you for your continued patience and support.

Regards,
Vibhu S
Electronic Arts – World Wide Customer Experience

Corporate Info    Legal Notices    Terms of Service    Privacy Policy (UPDATED)

© Electronic Arts Inc. Trademarks belong to their respective owners. All rights reserved.

HELP CENTER

Hello Joey,
 
Thank you for contacting us again.

Please let me clarify that players are encouraged to spend their remaining balance of Cooking Cash in Restaurant City until the game retires on June 29, 2012. Any remaining Cooking Cash left in the game will be automatically converted into SimCash (the premium cash currency in The Sims Social) starting on June 29, 2012.

The conversion from Cooking Cash to SimCash will be fully matched. For example, if you have 10 Cooking Cash remaining, we will convert 10 Cooking Cash to 10 SimCash.

Please note, in order to complete the transfer, players must first install The Sims Social. For further information on this issue , please visit following link:
https://help.ea.com/article/restaurant-city-is-being-retired

Thank you for your patience and understanding.

Regards,
Vibhu S
Electronic Arts – World Wide Customer Experience

Corporate Info    Legal Notices    Terms of Service    Privacy Policy (UPDATED)

© Electronic Arts Inc. Trademarks belong to their respective owners. All rights reserved.

Skyline…

I always like this pic and have used it as my iPhone wallpaper…

HELP CENTER

Hello Joey,

Thank you for contacting Electronic Arts.

I sincerely apologize for any inconvenience caused.

I would appreciate if you can specify the problem/concern in detail, to help me research and investigate this better.

Please be assured, once I have the information, I will try my best to address your concern.

Thank You,
Gaurav Y
Electronic Arts – World Wide Customer Experience

Corporate Info    Legal Notices    Terms of Service    Privacy Policy (UPDATED)

© Electronic Arts Inc. Trademarks belong to their respective owners. All rights reserved.

I got this email:

GOODBYE PARTY! by triciaplayfish

Hi Cooks,

We want to inform everyone in our community that on June 29, 2012, EA will retire Restaurant City on Facebook and Restaurant City: Gourmet Edition on iPhone, iPod touch, and iPad. Both games will no longer be available for play. The decision to retire older games is never easy, as the development teams and operational staff pour their hearts into these games almost as much as the customers playing them.

We realize this may be disappointing to fans of Restaurant City, but in order to focus our efforts in developing new and exciting titles, as well as bringing new content and updates to our existing popular games, the time has come to retire Restaurant City and Restaurant City: Gourmet Edition.

As a farewell gift, all players of Restaurant City and Restaurant City: Gourmet Edition will receive 1,000 simoleons in The Sims Social. This free gift is available now and can be claimed by clicking here. The Sims Social, one of the most unpredictable social games that allows players to experiment and play with life, is available for play on Facebook at http://apps.facebook.com/thesimssocial.

Additionally, players of Restaurant City on Facebook who currently have a balance of Cooking Cash will automatically have their Cooking Cash converted to SimCash (the premium cash currency in The Sims Social) on June 29, 2012. Players must first install The Sims Social in order to complete the automatic currency transfer. Please see the FAQ for additional information on converting Cooking Cash to SimCash.

We’d like to thank all of our loyal players who have continued to play Restaurant City and Restaurant City: Gourmet Edition!

I want a refund for all my un-used Cooking Cash…

I don’t even play The Sims Social…

The 3 2 games i play EVERY DAY

1. Restaurant City
2. Bingo Blitz
3. MapleStory Adventures