3rd Email


Hello Joey,

Thank you for contacting us again.

You are a valuable player and I understand the disappointment caused to you due to retiring of ‘Restaurant city’ .

Please let me clarify that presently support team is unable to provide refund for cooking cash in Restaurant City. We will be implementing an automatic conversion of Cooking Cash into SimCash on June 20, 2012; and as such, we can only support the transfer of cash balance to The Sims Social.

Please note, in order to complete the transfer, players must first install The Sims Social.

Thank you for your continued patience and support.

Vibhu S
Electronic Arts – World Wide Customer Experience

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