4th Email

May 2nd | | Uncategorized | Tags: None

HELP CENTER

Hello Joey,

Thank you for contacting us again.

We want to get you an effective resolution so that going to escalate this issue to higher department. Our senior team is well equipped to handle such issues and I’m confident we’ll solve the issue and suggest alternatives.

Due to a back log of contacts, the current estimated time for response is 1 – 2 weeks. We apologize for the lengthy response time, and we are working diligently to return to an acceptable level of response time. During this time, you may still update your case with additional information that might help us to resolve your issue without causing any additional delay.

We appreciate your patience and cooperation. Please be assured that your concern is our priority.

Sincerely,
Vibhu S
Electronic Arts – World Wide Customer Experience

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