Telstra / TPG Thingy…

February 22nd | | Uncategorized | Tags: None

Hi Russ,

On Monday the 13th (Total call time: Under 2 hours…)
We requested that the 528 be downgraded to the lowest plan, $22.95/month
And the 598 be moved to 868 as a duet line.

We were informed this would only take 2 hours and since then we assumed everything was working, since there was a dial tone, but there wasn’t an ADSL signal.

On Saturday the 18th (Total call time: Lost count…)
I contacted TPG, since my 2nd internet connection running on 528 wasn’t working.
As soon as i started dialing, there was an error, something about disconnection/terminated/etc
I then contacted Telstra, who said 528 would be working within 2 hours.
I came back from work 4 hours later, i tried the line again, but got the same error.
I called Telstra again, who put me on hold for 30mins+, while they tried to find my account, only for the call to drop out.
I called Telstra AGAIN, who also ended up putting me on hold, but calls from mobile aren’t cheap…
(All previous calls were made on mobile).
I contacted @Telstra, who referred me to the Live Chat, who called and transferred me to the business side.
While doing that, the account holder also called Tesltra…

On Sunday the 19th
Contacted TPG, but they said they couldn’t see the line active…
Had to wait 1 day…

On Monday the 20th
Contacted TPG, but nobody was working…

On Tuesday the 21st
TPG called and said the ADSL code would be added to the line…

On Wednesday the 22nd
I’m still waiting for my internet to work…

Posted here, since twitter has a 140 character limit…

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